Privacy policy. The short version first.

Last updated 3 October 2026

PAGEBOLT is a Shopify agency based in Sydney, Australia. This policy explains how we handle personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). When we say "we" or "us", we mean PAGEBOLT. You can reach us any time at hello@pagebolt.com.au.

What we collect

When you request a strategy call. The form at /book asks what you need, your current platform, your monthly online revenue range, your budget range and your timing, plus your name and email. You can also give us your store URL, phone number and a message.

When you email us. We get whatever you include: your name, email address and anything in the message or attachments.

When you become a client. We collect the contact and billing details we need to run the project and invoice you. You may also give us access to your Shopify store or your ad, email or analytics accounts. We use that access only to do the work you've asked for.

When you visit the site. Our hosting provider keeps standard server logs, such as your IP address, browser type, the page requested and the time. These are used to keep the site running and secure. We don't use them to identify you.

You can email us without giving your full name. We'll just need an email address to reply to.

Cookies and tracking

This site doesn't set cookies and doesn't use analytics, advertising or tracking tools. If that changes, we'll update this policy first.

How we use it

• To reply to you and arrange a call.
• To prepare a quote and decide whether we're a good fit for the project.
• To deliver the work, send invoices and keep the business records the law requires.
• To keep the site secure and stop spam.

We won't add you to a mailing list or send you marketing unless you ask us to. We never sell or rent your personal information.

Who we share it with

We use a small number of service providers to run the site and the business. They only get the information they need to do their job.

• Vercel hosts this website and handles form submissions.
• Resend delivers strategy call requests from the website to our inbox.
• Google Fonts serves the fonts on this site, so Google receives your IP address when a page loads.
• Our email, accounting and file storage providers, for running the business day to day.

Some of these providers store data overseas, mainly in the United States. We choose providers with strong security practices. We may also share information if the law requires it.

How long we keep it

We keep enquiries for as long as we need them to reply and follow up, and client records for as long as the law requires, such as for tax. After that, we delete them or make them anonymous.

Keeping it safe

We keep personal information in password-protected accounts with two-step sign-in where it's available, and we limit access to the people working on your project. No system is completely secure, so if you think something's wrong, tell us straight away.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email hello@pagebolt.com.au and we'll reply within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll respond within 30 days. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We'll update this page if anything changes, and change the date at the top when we do.